| |
Payment Options
I accept these methods of payment:
EU Standard Bank Transfers
PayPal
Secure Credit Card through World Pay (mastercard and visa)
Invoice ( only applicable for Germany, Austria and Switzerland), available to customers when one order has already been successfully transacted and to be paid within 30 days of date shipped) Invoices which are not paid within 30 days of shipping date will be subjected to additional fees.
Direct Online Bank Transfer for German bank accounts (sofort-überweisung)
* Please note:
No identity theft fraud cases have occured with directpay24.com yet
(TÜV-certified Online Paymentsystem). However, we want to inform you
that there might be a number banks and Sparkassen assuming that the
use of this service may lead to a shift of liability for any case of
identity theft due the use of online banking data. This can mean that
in case of identity theft or online banking data misuse the bank may
refuse to pay for damages occured and that you might have to bear the
costs for these damages. Payment Network AG, the operator of
directpay24 has therefore closed an insurance which replacing you
damages according to the conditions as stated under the following
link.* Thereby you are protected against potential liability risks
according to the conditions as stated within this insurance policy.
https://www.sofortueberweisung.de/versicherung
All payments must be made in euros.
Shipping
We make every effort to ship your order quickly. Please allow 2-3 days tp process your order and 3-5 days for shipping within Germany, up to two weeks within Europe and up to four weeks for countries outside of Europe. We do not ship on Sundays or holidays. Please doublecheck to make sure your shipping information is correct when you place an order so any possible delays, due to incorrect address information, may be avoided.
Shipping Costs for Germany:
Order Total:up to €100,00: 3,00€, uninsured, 100,00€ up to 160,00€: 5,90€, insured
Shipping is free on total orders amounting to more than €160,00 within Germany.
Countries within the European Community
Order Total: Up to €25,00: €4,00, uninsured, over €25,00 up to €80,00: €6,50, uninsured , Over €80,00 up to €100,00: €9,50, uninsured, over €100,00 up to €300,00: €17,00, insured , tracking number
*Switzerland: Up to €25,00: €4,00 uninsured, over €25,00 up to €80,00: €6,50, uninsured, over €80,00 up to €100,00: €13,90, uninsured, over €100,00 up to €400,00: €30,00, insured, tracking number
Countries outside of Europe or the European Community
Order Total: Up to €30,00: €6,00, uninsured, Over €30,00 and up to €80,00: €12,00, uninsured, Over €80,00 up to €150,00:€24,50, uninsured, over €150,00: €48,00 insured, tracking number
Duties and value-added taxes may be required for countries outside of Germany and are the responsibility of the customer.
Swatches
We really try to make sure our fabric photos are as color accurate as possible but monitors do vary ,so there may be differences in color quality from computer to computer.
If you are uncertain about the colorway or quality of a fabric and would like to have a small sample, I will be happy to provide you with up to five fabric swatches free of charge.
If you need more than five swatches I do charge a small fee: 0.25€ for each additional swatch and for more than 10 swatches I will ask you to pay the postage fees.
Return Policy
Please note if an item has been bought on sale, it is a final sale. Sale merchandise may not be returned.
Fabric
Once fabric has been cut from the bolt it is not returnable. So please if you have any questions , as to color or quality, request a fabric swatch before ordering and I will send one off as soon as possible. If your fabric has been damaged during shipment, please notify me within 8 days of receipt. I will replace damaged fabric if it is still available, otherwise you will receive a refund plus shipping and handling charges. When returning damaged goods, please include a description of damage, your receipt, your email address, your shipping address and your telephone number. All shipments must be insured for the full value of the contents. The insurance fees will be refunded. Volksfaden is not responsible for uninsured packages.
Quilts and Accessories
Returns from Quilts and Accessories are accepted when posted no later than 14 days of receipt in original product packaging and in perfect unused condition. I will give a refund, less shipping charges, or issue you a store credit. Because these products are unique I am not able to exchange a quilt or an accessory . The returns need to be well packed and insured for the full price. Insurance fees will be refunded. If returned items are posted later than the 14 day period I will not honor your return.
If a product has been damaged during shipment, please contact me within 8 days of receipt and you will receive a refund plus shipping and handling charges . When returning damaged goods, please include a description of damage, your receipt, your email address, your shipping address and your telephone number.All return shipments must be insured for the full value of the contents. Insurance fees will be refunded. Volksfaden is not responsible for uninsured packages. If you have any other questions or concerns about my return policies please don’t hesitate to contact me at info@volksfaden.de or 030-72297057.
All returns must be sent to:
VOLKSFADEN
Linda Gaylord
Teutonenstr.1
14129 Berlin
Germany
Product Care
All of our products are 100% cotton and are machine washable in cold water (30° or less) using a gentle soap( special quilt soap or baby shampoo) on a gentle wash cycle. We do not recommend drying products in the dryer.
We do recommend, however, that you prewash all fabric before using to avoid problems like colors running or shrinkage on a completed sewing project. This you really should do.
The quilts will withstand everyday gentle wear and tear but please handle them with care as would any high quality textile. Avoid putting the quilts in direct sunlight to maintain original color intensity. Please wash in cold water with gentle soap on a delicate wash cycle or by hand in the bathtub. Do not hang or wring a wet quilt. Please dry quilts flat. Do not dry clean quilts. To remove surface dirt between cleanings, quilts may be vacuumed.
Privacy
We want you to feel comfortable shopping and ordering from us. Your privacy will be respected and your security is a priority for us. Under no circumstances will we ever sell, distribute or trade customer information.
|
|
|
|
|
|
Shipping 
